Delivery & Shipping
We work hard to fulfil every order as fast as possible. We aim for high stock availability all year round.
Delivery timescales
For stocked items, we aim to deliver within 7–10 days.
If items are out of stock, deliveries usually arrive within 4–5 weeks. Orders needing pallet delivery take 5–6 weeks.
Larger, made-to-order items are sent direct from our suppliers. These are marked with a lorry symbol and usually take around 6 weeks. Need a specific date? Just ask our sales team.
How we deliver
All deliveries arrive at pavement or kerbside level as standard. This is the industry standard for our carriers.
Some products need a two-man service. These are marked with a double weight symbol. For a higher charge, your goods will be hand-carried off the vehicle and placed at a convenient ground floor spot.
We may part-ship your order to get reserved items to you faster. Any remaining items follow on a later delivery.
Carriage costs (UK Mainland)
Orders over £200 (ex VAT): Free
Orders under £200 (ex VAT): £5.95 + VAT
Heavy or bulky items (heavy symbol): £45 + VAT surcharge
Double heavy symbol items: £70 + VAT surcharge
School holidays
We can deliver during school holidays - just let us know. Otherwise, we'll store your order safely and send it once term starts again.
Surcharges apply regardless of order value.
Delivering outside UK Mainland? That includes the Scottish Highlands, Offshore Islands, Northern Ireland, Republic of Ireland, Isle of Wight, Isle of Man, and the Channel Isles, plus international destinations. Get in touch and we'll give you a personalised quote.
Amendments and cancellations
Spotted a mistake? Email orders@cosydirect.com within 24 working hours of placing your order. We'll do our best to help.
Below, you'll find answers to common delivery and shipping questions.
How will you deliver my order?
We use trusted couriers for most orders. Larger or specialist items arrive via direct delivery or pallet network.
Stock items usually arrive within 7-10 days. Made-to-order products can take up to 6 weeks. Deliveries arrive at pavement or kerbside level. Bigger items that need two people? They'll be hand-carried to a handy ground floor spot.
Want to track your order? Use our Order Status Portal. There's a simple guide to help you check progress anytime.
Questions? Email us at sales@cosydirect.com. We're happy to help.
How do you coordinate deliveries during the summer?
If you're a school, we've got it covered. We use published term dates to manage your dispatch. If your school is closed, we'll store your order safely and deliver once term starts again. These usually arrive within two weeks of reopening.
Not a school? Orders ship as normal all summer long.
How long do I have to report a problem with my delivery?
Spot any damage when your order arrives? Let the driver know straight away if you can.
You have 7 days from delivery to report any problems. That includes missing or damaged items. Just get in touch and we'll get it sorted.
After 7 days, we may not be able to help. So the sooner you check, the better.
What do I do if a product is missing?
First, unpack everything fully. We sometimes tuck items inside others to save space. Check what you've received against your delivery note.
Still missing something? Contact our customer service team within 7 days. We'll look into it straight away.
You can also keep an eye on your order through our Order Status Portal anytime.
When will I receive an order you placed into storage during the school holidays?
Orders stored over the holidays are released when schools reopen in September. Deliveries begin straight away across the UK.
There's a lot to send out at once. So it can take up to two weeks for all stored orders to arrive. We'll get yours to you as quickly as we can.
Want an update on your order? Just get in touch or check our Order Status Portal.
What happens to my order during school holidays?
If your setting is a school, we check published term dates before dispatching. School closed? We'll pop your order into secure storage until term starts. These are released when you reopen and usually arrive within two weeks.
Not a school? Your order ships as normal throughout the holidays.
Need delivery while your school is closed? Just let our team know. We'll make it happen.
How do your UK delivery charges work?
We keep things simple and fair.
Orders over £200 (ex VAT) – Free delivery.
Orders under £200 (ex VAT) – Just £5.95 + VAT.
Some heavier items carry a one-off surcharge. Look out for the heavy symbol on the product page. One heavy symbol means £45 + VAT. Two means £70 + VAT. These apply regardless of order value.
Delivering outside UK Mainland? That includes the Scottish Highlands, offshore islands and international addresses. Get in touch and we'll give you a personalised quote.
Not sure if your items have extra charges? Just ask. We're happy to check.
What is kerbside delivery?
Our delivery team will unload your items to a safe spot on the pavement or kerbside nearest your address. They won't bring items inside your site or premises. This keeps things safe for everyone.
Need items delivered inside or upstairs? We can arrange that for an extra cost. Just ask and we'll talk you through your options.
How do I know if I'm mainland UK?
Most UK addresses count as mainland. You're outside mainland if your postcode starts with any of these:
BT (Northern Ireland)
JE (Jersey)
GY (Guernsey)
ZE (Shetland Isles)
IV (Scottish Highlands)
PO30+ (Isle of Wight)
PH30+ and KW (Scottish Highlands)
Not sure? Just share your postcode and we'll check for you.